Club preorder terms

Version 20 October 2026. Seller: CONVRO LTD, registered in England and Wales, company 17444294. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Client service: [email protected].

The club and the window

Club membership is free and requires a verified email and an explicit join action. It is not a paid subscription or an order, and does not add marketing emails. Club preorders are accepted5 October–5 November 2026, ending5 November at 23:59 Europe/Warsaw. The public drop will have significantly higher prices; no later retail price or percentage saving is promised. A checkout started before closing may be completed until its secure session expires. Leaving the club does not alter existing orders.

Price and payment

All prices are USD and include applicable taxes. Shipping is free to supported destinations. Your preorder summary shows the agreed full price,40% deposit due now and 60% remaining balance. A deposit is taken through Stripe and the preorder is confirmed after Stripe confirms payment. The remaining 60% is paid through a separate Stripe checkout from your club page before dispatch; it is not an automatic card charge. Later catalog price changes do not increase your agreed preorder balance.

Dispatch and delivery

Expected dispatch begins in mid to late November 2026. This is the planned dispatch period, not an immediate-delivery promise. Delivery follows dispatch and depends on destination. We will notify you of a material delay. If we cannot supply your preorder or agree a revised delivery arrangement with you, payments received for it will be refunded. Goods are not dispatched before the full agreed price is paid.

Delivery is limited to the countries on our destination list. A shipping address must be selected at checkout. The seller bears the quoted shipping and included tax costs. No additional shipping or tax is added by this checkout. An unsupported destination cannot be selected. Contact us before payment if your address has special access or carrier restrictions.

Cancellation and returns

You may cancel before dispatch from your club page for a refund of the payments received for that preorder. Refunds return to the original payment method through Stripe; bank processing may take additional time. A40% deposit is not described as non-refundable. After dispatch, contact client service to arrange a return.

For a change-of-mind return, tell us within 14 days of receiving the goods, then return them within 14 days of telling us. You may inspect goods as you would in a shop. You pay the direct return postage for a change-of-mind return; faulty or misdescribed goods are handled at our cost. We refund within 14 days of receiving returned goods or evidence of return, subject only to any lawful deduction for handling beyond what is necessary to inspect them. Your statutory rights remain.

To cancel by email, send: “I give notice that I cancel my metch preorder”, your order reference, name, delivery address, order/receipt dates and the date of your notice to [email protected]. We will give the appropriate returns instructions; the registered office is not a promise that it is a staffed returns warehouse.

Your information and referrals

Stripe processes card details. metch stores your order, delivery details, price agreement, payment references and necessary contact information to fulfil the order and handle support. We do not store full card details. See privacy. Referral eligibility is recorded when an eligible deposit is paid; a point is added only after the full preorder price has been paid. Any refund or cancellation removes the point. Joining, visits and unpaid selections do not qualify.